
Finding the right candidate for leadership roles takes more than just posting a vacancy and hoping for the best. It requires someone who understands your business well enough to define what great looks like for you. That is where I start, and it makes all the difference in creating an impressive candidate showcase.
Before I speak to a single candidate, I take time to understand your business properly. Not just the role, the responsibilities, and the salary, but also how your operation runs, what your culture feels like, the standards you uphold, and the kind of person who will genuinely thrive in your environment. This understanding is crucial for an effective candidate showcase.
Every hospitality business has its own character, and the people who lead within them need to reflect that. A candidate who would be exceptional in one business can be entirely wrong in another, especially for leadership roles. I have seen the cost of that mismatch, which is why I will never put someone in front of you until I am confident they are genuinely right.
I will be honest about the market, realistic about timescales, and straightforward about what I can and cannot do. You will not receive a pile of CVs; instead, you will meet a small number of candidates I genuinely believe are right for the role and right for your business. Every introduction is considered, and every candidate has been spoken to properly before their name ever reaches you.
When you work with Quartz, you work directly with me. I remain involved at every stage, from briefing through to offer and beyond, because my interest doesn’t end when a decision is made.
I recruit for roles spanning General Management, Operations, Food and Beverage, Culinary Leadership, Housekeeping, Guest Experience, and senior departmental positions across hotels, restaurants, contract catering, leisure, and hospitality groups.
If you have a role to fill or simply want to understand the market a little better, I would be glad to have that conversation.

No fee is payable until a placement is made, making this a familiar and flexible option for many organisations , particularly where the role is well-defined and timescales are open.
All contingency placements are supported by a twelve-month rebate or replacement guarantee, providing reassurance should circumstances change after an appointment is made.

An engaged search involves a shared commitment at the outset, securing exclusivity and priority focus for your role. This allows the time to properly understand your business, the context of the appointment, and the wider demands of the position before any approach is made.
Engaged searches are supported by a defined rebate or replacement
An engaged search involves a shared commitment at the outset, securing exclusivity and priority focus for your role. This allows the time to properly understand your business, the context of the appointment, and the wider demands of the position before any approach is made.
Engaged searches are supported by a defined rebate or replacement guarantee, aligned to the timing and nature of the appointment. This approach suits organisations that value focus and care but are not yet ready to move to a fully retained model.

Retained search is designed for senior, sensitive, or business-critical appointments where discretion, depth of assessment, and careful market mapping are essential.
This model provides full focus from the outset and includes a defined replacement guarantee. The emphasis is on the quality and rigour of the process, not simply on a transactional outcome.

Fees reflect the complexity, seniority, and requirements of the role, and are always discussed openly before any search begins. The engagement model and associated terms are confirmed in writing in advance, giving clarity and confidence to both sides.